World Class Support"The support provided by the EOS team has been outstanding!"
– IT Director $30B Manufacturing Company
We take pride in providing 24 x 7, world-class technical support and offer a variety of ways in which our customers can get the informed support they need. But, in all honesty, our customers rarely need it! We have a very low volume of open tickets across hundred of thousands of global users and we have an impressive track record for ease of use, ease of configurability and reliability.
Telephone & Email Support
Support calls and emails are answered 24 x 7 by the knowledgeable engineers that built the product – not by untrained customer service representatives. During normal office hours our technical support staff are available immediately. Off-hours emergency calls are answered within just a few minutes.
“Fantastic support by EOS in all phases of the solution implementation!”
– Enterprise Architect $30B Manufacturing Company